ACADSTAFF UGM
| Title | : | DESIGN APPROPRIATE FOR TRAINING MANAGERS IN LUBUK SIKAPING PUBLIC HOSPITAL OF PASAMAN - WEST SUMATRA |
| Author | : |
Prof. Dr. dr. Mubasysyir Hasan Basri, MA. (1) |
| Date | : | 2015 |
| Keyword | : | hospital management,government bureaucracy,health reform,health managers hospital management,government bureaucracy,health reform,health managers |
| Abstract | : | Professional management and bureaucracy reform is urgently needed to strengthen the health systems. However, responsiveness and quality of service of the government hospital in peripheral areas are still poor. Could government hospitals perform for the need of their customers and surrounding markets? We studied these dynamics in the RS area in Pasaman, with 234 employees, which became the reference of the 16 health centers in Pasaman. The research studies the gaps between what was expected to happen and what actually happened related to the functions of manager in the hospital. We further assess the managerial capacity in terms of management education managers have experienced. We conduct in-depth-interviews with 14 managers - head of the hospital, the head department, heads of sub-departments, and heads programs from structural positions in the hospital. We reported three things that show management capacity does not match with the demands of our times. First, the simple and basic organizing practices is not implemented in this hospital. Second, managers fail to manage all employees at various levels in order to learn problems and correct them in all fields. Third, despite having the good vision, mission and values of quality service and professionalism, managers show bureaucratic behaviour that meets the needs of employers rather than to the needs of patients as customers. Managers fail to implement the works related in planning, organizing, actuating and monitoring, which are basically needed to solve problems that really face. We discuss local government bureaucracy issues and the kind of training requirements which allow managers to work more problem solving while they remain part of the current bureaucratic organization. We conclude that management practices does not fit with the needs of the operational problem solving of hospital services and are incompatible with the needs of the transformation of the bureaucracy of government agencies. Strategies to make managers be able to reform public hospitals should discuss different approaches from traditionally applied training for government officers. |
| Group of Knowledge | : | |
| Level | : | Internasional |
| Status | : |
Published
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| No | Title | Action |
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