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Title : Exploring Configurations of Knowledge Management Strategy in Information and Communication Technology Firms: A Qualitative Comparative Approach
Author :

Prof. Ir. Budi Hartono, S.T., MPM, Ph.D., IPU., ASEAN Eng. (1) YULISYAH P DAULAY (2) Ir. Hilya Mudrika Arini, S.T., M.Sc., M.Phil., Ph.D., IPM., ASEAN Eng. (3)
Date : 0 2022
Keyword : Knowledge Strategy, Personalization, Codification, Complexity, Business Strategy, Configuration Knowledge Strategy, Personalization, Codification, Complexity, Business Strategy, Configuration
Abstract : Project-based organizations (PBOs) in the information and communication technology (ICT) industry have experienced increasing competition. Engineering projects are conducted by firms to deliver customized products and services to clients. Effective knowledge management (KM) in the engineering project context is important for the sustainable growth of companies. At a practical level, engineering managers recognize two types of KM strategy, namely, personalization (person-to-person) and codification (person-to-system). A continuous debate, however, exists between dominant and balanced approaches of this strategy. This exploratory study extends the existing literature by incorporating multiple predictors of KM strategy (i.e., “personalization” and “codification”), two attributes of project complexity (“uncertainty in goals” and “structural complexity”), and an environmental context of “business strategy.” For the conceptual part, a mix–contingent configurational perspective was applied to represent the causal complexity among multiple predictors and its associated outcome. An empirical study was performed by inviting PBO/ICT companies in Indonesia. Out of the total 440 firms, 87 provided useful cases, accounting for a 20% response rate. Crisp-set qualitative comparative analysis was conducted to identify multiple case configurations. This study offers new, more comprehensive insights for engineering managers of successful and less successful ICT firms when implementing knowledge strategy in a highly nuanced manner. This study also identifies multiple successful configurations of knowledge strategy, project complexity, and business strategy
Group of Knowledge : Teknik Industri
Original Language : English
Level : Internasional
Status :
Published
Document
No Title Document Type Action
1 Similarity_Exploring Configurations of Knowledge Management Strategy in Information and Communication Technology Firms_ A Qualitative Comparative Approach.pdf
Document Type : [PAK] Cek Similarity
[PAK] Cek Similarity View
2 0_GAB_Korespondensi__exploring_KMS_compressed.pdf
Document Type : [PAK] Bukti Korespondensi Penulis
[PAK] Bukti Korespondensi Penulis View
3 03_Surat Keterangan_ExploringKMS.pdf
Document Type : Dokumen Pendukung Karya Ilmiah (Hibah, Publikasi, Penelitian, Pengabdian)
Dokumen Pendukung Karya Ilmiah (Hibah, Publikasi, Penelitian, Pengabdian) View
4 03_FULLPDF_Exploring.pdf
Document Type : [PAK] Full Dokumen
[PAK] Full Dokumen View