ACADSTAFF UGM
| Title | : | Human-computer trust in navigation systems: Google maps vs Waze |
| Author | : |
Ir. Fitri Trapsilawati, S.T., Ph.D., IPM., ASEAN Eng. (1) Dr. Eng. Ir. Titis Wijayanto, S.T., M.Des., IPM., ASEAN Eng. (2) EGGIE SEPTIAWAN JOURDY (3) |
| Date | : | 0 2019 |
| Keyword | : | trust, navigation, google maps, waze trust, navigation, google maps, waze |
| Abstract | : | This study investigates users’ trust and reliance toward navigation systems. Forty participants participated in the experiment comparing Google Maps and Waze that have different mechanisms (data-based vs community-based). Our findings revealed that users had higher trust in Waze than Google Maps, due to the higher degree of flexibility in information sharing. Furthermore, we found that users tend to utilize the navigation application used, implying that trust in navigation system is highly associated with trustors’ prior experience and familiarity. Google Maps users changed their reliance on Google Maps to Waze upon experiencing Waze features. This study offers several implications that system designers: (i) must ensure that the system’s transparency is maintained, (ii) should profoundly analyze possible interaction between users and computer agents, (iii) should ensure that certain safety conditions are maintained despite the freedom of information sharing provided by the computer agent. |
| Group of Knowledge | : | Teknik Industri |
| Original Language | : | English |
| Level | : | Internasional |
| Status | : |
Published
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| No | Title | Action |
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| 1 |
CST Journal.pdf
Document Type : [PAK] Full Dokumen
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| 2 |
Human-computer trust in navigation systems_ Google maps vs Waze.pdf
Document Type : [PAK] Cek Similarity
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View |
| 3 |
Surat Keterangan Publikasi untuk PAK (3).pdf
Document Type : Dokumen Pendukung Karya Ilmiah (Hibah, Publikasi, Penelitian, Pengabdian)
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View |